Elsevier

Medicina Intensiva

Volume 31, Issue 6, September 2007, Pages 273-280
Medicina Intensiva

Originales
Necesidades de los familiares de pacientes de Cuidados Intensivos: percepción de los familiares y del profesionalNeeds of the family of intensive care patients: perception of the family and the professional

https://doi.org/10.1016/S0210-5691(07)74826-XGet rights and content

Objetivo

Comparar el grado de satisfacción de familiares de pacientes ingresados en nuestra Unidad de Cuidados Intensivos (UCI) con la percepción del profesional sobre el entorno asistencial y la información recibida.

Diseño

Estudio prospectivo, descriptivo durante tres meses.

Ámbito

UCI del Hospital Universitario Insular de Gran Canaria.

Sujetos

Familiares de pacientes adultos ingresados en UCI que fueron dados de alta a planta y profesionales que los trataron.

Intervención

Encuesta personal a familiares directos de los pacientes cuando se encontraban en planta; se utilizó la misma, modificada para el profesional, sobre la percepción que creían que tenía el familiar.

Variables de interés principales. Se recogieron datos demográficos del paciente, familiar y profesional entrevistado y se les preguntó sobre las condiciones medioambientales, la relación y la calidad de la información prestada por el personal y la organización de las visitas.

Resultados

Se entrevistaron 52 familiares y 69 miembros de la plantilla. El profesional sobreestima las necesidades de los familiares en aspectos como el ruido, iluminación, comodidad, intimidad, la adecuación de la sala de espera y la información sobre los cuidados recibidos. El profesional a diferencia del familiar, pensaba que informaba adecuadamente sobre el aparataje utilizado y que conocía el nombre del personal de enfermería. Ambos grupos coincidían en que conocían el nombre de los médicos, eran informados de la situación al ingreso, el horario de visitas era adecuado, que pudieran pasar dos o más familiares al box y que estarían más cómodos si pudieran sentarse.

Conclusiones

La satisfacción del familiar era mayor que la del profesional entrevistado. Detectamos la necesidad de mejorar la sala de espera, personalizar la atención y valorar individualmente la flexibilidad en el horario de visitas.

Objective

Compare the degree of family satisfaction of patients admitted to our intensive care unit (ICU) with the perception of the professional on the care setting and information received.

Design

Prospective, descriptive study during 3 months.

Setting

ICU of the University Hospital Insular of the Canary Islands.

Subjects

Family of adult patients admitted to the ICU who were discharged to the ward and the professionals who treated them.

Intervention

Personal survey to direct family members of the patients when they are in the ward. The same survey, but modified for the professional, was used on the perception that they believed the family had.

Variables of principal interest

Demographic data of the patient, family, and professional interviewed were collected and they were asked questions on the environmental conditions, relationship and quality of the information by the staff and the organization of the visits.

Results

A total of 52 family members and 69 staff members were interviewed. The professional overestimated the needs of the family members in regards to noise, lighting, comfort, privacy, adequacy of the waiting room and information on the cares received. The professional, on the contrary to the family, thought that they adequately informed about the apparatuses used and that they knew the name of the nurse. Both groups coincided that they knew the name of the doctors, that they were informed of the situation on admission, that the visiting hours were adequate, that more than 2 family members could go into the box and that they were more comfortable if they could be sitting down.

Conclusions

Satisfaction of the family was greater than that of the professional interviewed. We stress the need to improve the waiting room, personalized care and the need to individually evaluate flexibility in the visiting hours.

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